Every morning, patients at a busy neighbourhood clinic wait 40 minutes just to tell the front desk they've arrived. Design a self check-in kiosk on a tablet at the entrance, so most people check in on their own and staff handle only the tricky cases.
Patients of every age, often unwell or worried, some elderly or with poor eyesight, some more comfortable in Hindi, Tamil or Bengali, with or without an appointment.
Start the timer and think out loud, like you would with an interviewer.
30-minute interview
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30:00left
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ROLE You are a senior product designer building a high-fidelity, clickable tablet kiosk prototype for a UX design interview. Make design decisions a hiring manager would respect, and keep the scope to the brief. THE CHALLENGE Skip the queue: Every morning, patients at a busy neighbourhood clinic wait 40 minutes just to tell the front desk they've arrived. Design a self check-in kiosk on a tablet at the entrance, so most people check in on their own and staff handle only the tricky cases. THE USER Patients of every age, often unwell or worried, some elderly or with poor eyesight, some more comfortable in Hindi, Tamil or Bengali, with or without an appointment. MUST-HAVES - Check in in under a minute - Work for appointments and walk-ins - Tell people their number and roughly how long they'll wait - Hand over to a person at any point EDGE CASES (every one must be handled) - Someone with urgent symptoms, like chest pain, who shouldn't wait at all - A parent checking in a child, or two family members at once - A name or number that isn't found, or is spelled differently - Someone who can't read English well, or can't see small text - Other people in the waiting room can see the screen (privacy) SCREENS TO BUILD 1. Welcome (1024×768): the first thing a patient sees at the door, with a way to get urgent help 2. Find you (1024×768): how the patient is found (appointment or walk-in) and confirmed 3. Checked in (1024×768): their number, the wait, and what happens next Link them so the main flow is clickable end to end. Show each edge case as a real state (an error, a warning, an empty state or a confirmation), not as a note. VISUAL STYLE - Terracotta #B4462B: primary buttons and the queue number - Cream #FFF8F0: the screen background - Peach #FBE6DA: soft panels and tips - Ink #2A1A12: text, at 18 px or larger - Alert red #C62828: the urgent-help bar only - Type: one clean sans-serif. One clear hero (a title or a number) per screen, then a clear order of importance. - Spacing: an 8-point grid, generous margins, touch targets of at least 44 px. - Accessibility: text contrast of at least 4.5:1, labels on every input, never colour alone to carry meaning. CONTENT Use realistic content: Indian names (Anita Sharma, Kabir), a clinic called Sunrise Family Clinic, doctors (Dr Rao, Dr Iyer), queue numbers like A-14 and Indian phone numbers. No lorem ipsum. DON'T - Don't add features the brief doesn't ask for. - Don't use more than one primary button per screen.
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